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Dealing With Angry CustomersThis forum post has messages dated from 03/23/10 through 12/09/10, please be sure to read all the messages. If you feel it is old or outdated, please follow up with a question or comment and someone may be able to update it, or reply with newer information if you have it. - Angry Customers
| Dealing With Angry Customers Available at www.learncom.com Keeping customers is as important as getting them. This training video demonstrates a simple method for dealing effectively with angry customers. First, deal with the person; then, deal with the problem. This program shows how to deal with customers who are face-to-face and over the telephone. |
| "a-- backwards!"
You have it backwards in most cases.. the customers are angry because your business DOESN'T RESOLVE the PROBLEMS! And they don't give the call center agents the tools to resolve the problems.. so the customers just feel like they are being jerked around and in reality are! |
| This video is really useful for dealing with upset customers. I believe customers only get angry when they are dissatisfied with the service and didn't meet their expectations. So when you deal with them face-to-face, don't take it personally. Just do your job and show to them that the company is deserving for being chosen by the customer. I also experienced that before and the customer thanked me for being nice despite her anger. |
| I have to agree that customers are the life of every businesses, so they must be well taken cared of and they must be always satisfied so they will come back to you or they can refer your establishment to the people that they know. This tips on dealing with angry customers is great. But what is really important is that we do not let them get angry by providing good service and quality products. |
| A very useful information indeed especially for aspiring entrepreneurs like me who might experience this types of customer complaint as soon as I established my business. Yes, customers will always be the kind of a business focused on merchandising and providing valuable services. Just put yourself in the shoes of such disappointed customer and see how you want you issues to be addressed. Nobody wants to have a faulty product and get a poor response from the business right? |
| Angry clients are the bane of every customer service reps existence. The ones who can calm people down in the midst of watching a tirade is the difference between a good rep and a bad one. As a manager, always look to see which of your staff can do this as they will be the one who ultimately will bring the client back to your business. |
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