Advertisement: Free advertising
Recent Notes and Tags
Top Searches: • always help line logo • is customer always right call center • customer service angry customers call hang up • the customer is always right call center • call center customer always right • is it contradicted that customer is always right • customers are always right in a call center company • the customer is always right • is customer is always right call center • |
The customer is always rightThis forum post has messages dated from 11/11/10 through 01/10/11, please be sure to read all the messages. If you feel it is old or outdated, please follow up with a question or comment and someone may be able to update it, or reply with newer information if you have it. - Angry Customers
| The customer is always rightYes, the customer is always right. No kidding? That is the only answer.But, when you are sitting in that booth with your ear cuffs on and get this call, what are you to do? First thing, keep your cool. Listen carefully to the complaint. Say, "yes, sir/or yes, ma´am", often. Basically let them cool off and listen, that is the basic dead end for angry people. They can´t stay angry for very long, so they have to cool off. Many times they are right, and it is useless to contradict them and say the opposite. Your job is to receive the complaint and express official company sorrow for the mixup. Then hang up and get ready for the one! |
|  "Exactly!"
You got that right, express sorrow and hang up! No where did you mention actually providing any service to the customer or resolving their problem!So the cycle will repeat with increased anger and customer frustration! |
| The customer is always right. Yes, and as a customer service representative you are paid to pacify these customers and to resolve their problem. That is why you undergo trainings while you are employed so you will be able to provide them with the correct information. Irate customers are increasing in numbers because of CSR's like you. Instead of resolving the issue you are just worsening it. I hope that you get a good scolding for that attitude. |
| As a customer service representative you should know the proper ways of handling upset or angry customer. Basically, they are not really that angry because of you, but because of the bad service they get from the company. You can give them warning if they speak profanity. But, you should remain professional in dealing with them. Here's the link for handling angry customers. Let’s learn some of these tips. Great day. |
| "That's right"
The customer is always right. Yes, and as a customer service representative you are paid to pacify |
| Yup, you can think of the general rule in business as a law that should not be broken, the customers are always right. But for me it does not apply to every situation. There are these very bossy and very arrogant customers that I dealt with and I have to tell you these, I really have to do something to prevent them from doing anything that are way too much. |
Reply Options Share your opinions, advice, questions or comments on this post. | Be Heard: Forum reply options: We encourage everyone to share their opinions, comments, thoughts and information, please consider sharing... Please register or login in to reply to this post: It is quick, easy and offers many advantages when using our site. |
Social NetworkingShare this with your friends on facebook, twitter and Google+ | | Social sharing because it feels good:
| |
|
|
