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Call Center Jobs - A Degrading Job - Angry Customers
| Call Center Jobs - A Degrading JobI have always been against to working to call centers and why not? If you finished a degree or two then why waste so much talent on call centers. And one of the primary reasons why I am so against the call center business is the fact that you go to the job only to get shouted by some disgruntled and furious customers. What can you do about it but to take it all. It is not really your fault rather by the company but you are placed in the first battalion and receive all the blame which the company has complete fault in it. |
|  "which the company has complete fault in it"
If only the companies recognized this very important point and developed a program to actually offer customer satisfaction and not just put some poor outsourced employee on the phone with orders to take care of the customer as FAST as possible! |
| "how a cc angers a customer"
I have worked in a call center with too many departments. Agents need to coordinate with one or two departments in order to give the caller the solution. Because of the "red tape", problems take days to get solved, and customers get too frustrated. |
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