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Post: Satisfied Customers Tell 3 Friends - Angry Customers Tell 3,000This forum post is dated 04/14/10. If you feel it is old or outdated, please follow up with a question or comment and someone may be able to update it, or reply with newer information if you have it. - Angry Customers
| Post: Satisfied Customers Tell 3 Friends - Angry Customers Tell 3,000 “Satisfied Customers Tell 3 Friends – Angry Customers Tell 3, 000” is a new book by Pete Blackshaw that came out 2 weeks ago. The book reinforces concepts that those in the social media space have been preaching for quite some time – but with a more catchy title. It is also a good book to recommend to colleagues who are still “Luddites” and may not realize the power of consumer-generated comments. |
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