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Video: Top 6 Ways to Get An Angry Customer to Back Down
This is where you can talk about how your call center makes your customers angry
This is where you can talk about how your call center makes your customers angry

• Page 1 (Original Post) •

Leigh from Superior, Iowa -

6 Quick tips to help you diffuse anger and create calm with unhappy customers. This video is part of a 25-module online video course for customer service professionals. If you'd like to learn more, please go to www.goldenmethod.com.

Comment #1 Wilbur from India -

"My favorite way"

Blame the customer! For example, tell him its not his internet connction, but intead he needs to reinstall Windows on his computer.

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• Page 1 (Original Post) •
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