dealing with any customers; Angry Customers
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More: Angry Customers

dealing with any customers
This is where you can talk about how your call center makes your customers angry
This is where you can talk about how your call center makes your customers angry

• Page 1 (Original Post) •

Eve (63.176.159.25) -

Always try to satisfy even the angriest of all customers. Simply take your time, try to find the root of the problem, and avoid making a bad situation become terrible.

Comment #1 Wilbur from India (Contact Member) -

"Impossible Task"

That would seem to be an impossible task for the call agents when they are rated on their average handle time. It's simply impossible to take the time to give callers decent customer service if you are being measured by the time you take!

This will be (and is) the downfall of corporate America!

Comment #2 clintfoot from Arizona, Mesa (Contact Member) -

""Impossible Task""

I agree with you on that Wilbur. But I also believe we shouldn't let that hinder any effort on the agent's part to help and satisfy the customer. Agents can still take calls and help customers, without having to spend too much time. Agents just need to deal with them well and properly.
• Page 1 (Original Post) •
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