'lines to use for angry customers ' Angry Customers Post your related message now.

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moy (63.176.159.73) -

Throughout one's working life, coming face to face with an angry customer(s) is one thing that you cannot miss. Angry customers are really common and the way you handle them will determine the fate of the business in question.

Mistakes could go either way but most of the time, the customer will not admit that. The fact is that if you sell a product that has been proven to be good, you will still find displeased clients from time to time.

Comment #1 clintfoot from Arizona, Mesa (Contact Member) -

"lines to use for angry customers"

Well, I think the most important lines to say when dealing with angry customers should start with "I understand your problem..." or "I am so sorry about your...." And agents should never forget that sympathizing is just icing on the cake. The solution should always be there. Show your callers or customers that you know your business and you know what you are talking about. Nothing angers a customer more than when an agent does lip service and prove that he or she is not familiar with the problem at all.

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