valuable employees; Angry Customers
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More: Angry Customers

valuable employees
This is where you can talk about how your call center makes your customers angry
This is where you can talk about how your call center makes your customers angry

• Page 1 (Original Post) •

Eve (63.176.159.88) -

We need to have good, hard working and dedicated employees on the other end of those call center phone lines in order for us to be truly comfortable when making a help line phone call.

With people who are sure of themselves and also those people who are able to perform at an utmost appropriate and professional level, these persons would be the perfect candidate for a help center phone line.

Comment #1 Wilbur from India (Contact Member) -

Is not the management of the call center more important? And their methods of measuring "performance". Is the shortest average call time really best for the company, customer and call center?
• Page 1 (Original Post) •
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