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valuable employees - Angry Customers
| valuable employeesWe need to have good, hard working and dedicated employees on the other end of those call center phone lines in order for us to be truly comfortable when making a help line phone call.With people who are sure of themselves and also those people who are able to perform at an utmost appropriate and professional level, these persons would be the perfect candidate for a help center phone line. |
| Is not the management of the call center more important? And their methods of measuring "performance". Is the shortest average call time really best for the company, customer and call center? |
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