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Caller's privacy - Better Ideas
| Caller's privacyBy my own view, call centers have come a long way. The fact that most of these calls are recorded for what they call quality purposes means that indeed the caller's privacy is normally adhered to. Perhaps this policy should be done away with to ensure full consideration of the caller's privacy.In this way, more cases needed urgent attention will be adhered to. You can imagine a robbery attempt witness reporting the incident then living in fear should she be a target of attack. |
|  "Caller's privacy"
I honestly see no problem with calls being recorded and I can't see how the caller can be subject to "attack." I can see the advantage of recording calls even from a customer's point of view. If I call the first time and see no results, then I call the second time and see no results still, I'd call the third time and demand for a result. In case I need to prove a point and tell them I have called a few times before, there are the recorded calls to back me up. |
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