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Answers: Should an employee be fired if they curse at a customer? - Customer Service
| Answers: Should an employee be fired if they curse at a customer? I was at Verizon trying to add a phone line. One of the sales reps was irritated because they were about to close. So I hear him say this bitch needs to get out of here and Im trying to go home.The statement wasn't directly to me but he directed it at me I tried reporting this but it seems like they don't do anything. There wasn't a manager there to report to, so I called their employee relations department, which is where you file a complaint, and they told me that it goes through the system and then they take care of the problem internally. However the there have been no changes. What else can I do I feel I was treated unfairly and that no one should get away with treating someone like that. I work in customer service at a call center and if I ever cursed at a customer I would be out the door. I dont think u guys are understanding. He said it talking about me to someone else. he said " this bitch needs to leave" reffering to me. He wasnt just saying a curse word to himself. |
| "Where you?"
Where you a bitch? Maybe you don't fit the profile of an appropriate Verizon customer? You should really check your attitude at the door before you place a call to Verzion customer service!You know the corporation has ideals and you must fit within their mold. Most importantly you should accept shoddy service without complaining. I hope their call center employee reported you to the bad customer department so can reduce your service levels even more! |
| "Verizon customer standards"
How dare you call Verizon at closing time! Don't you have any feelings? Any sense of right or wrong? Clearly, these poor employees are so battered and weary from providing GREAT customer service for Verizon, they simply can't hold themselves together! Verizon provides such great products and service, why would you want to go and complain anyway? |
| I think firing an employee depends on the weight of his offense. I think if this is the case you should have reported this to his or her supervisor. I have worked in a call center and one thing that is always reminded to us is that we have to make or create a customer experience. As customer service representative we need to give our best to take good care of our customers. |
| It is important as an employer to know the capacity of each and every people working for you. You have to also consider that you are taking away a source of income to a certain person once you fire him or her. Anyway, it would be best if before firing anyone is to weigh things out and as much as possible consider not firing anyone. Good day to all. ciao. |
| I don't think anyone, especially those who work in customer service, should call you a bitch. Yes, they may be closing but the least they can do is to treat you politely. As Rabelle said, these customer service people should create a good customer experience and not antagonize them or call them names. But if you say that you already reported this agent and her bosses did not do anything about it, then maybe this poor service runs in the whole company. If I were you, I'll avoid that company next time. |
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