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Blog post: Is Customer Service getting better or worse?
This is the place to talk about why your customers aren't getting the service they deserve
This is the place to talk about why your customers aren't getting the service they deserve

• Page 1 (Original Post) •

Cathern from Seymour, Missouri -

I find myself constantly surprised when I experience great customer service (it shouldnt be that rare) . And also just as surprised that more business dont place a higher value on satisfying their customers through exceptional service.

Comment #1 Wilbur from India -

"Backdoor Customer Service"

I find calling (or emailing) the customer service contact usually gets one no where... ie: more frustration.

I find that using "backdoor customer service", ie: finding the name and email (or fax) of the CEO and sending a letter results in excellent customer service. By going through the back door, the company finds someone that is capable of resolving the problem.

It is stupid the companies don't offer the same level of service for those contacting customer service through the front door!


Tags: • exceptional service •
• Page 1 (Original Post) •
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