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Questions: Direct TV Customer Service?This forum post is dated 06/17/10. If you feel it is old or outdated, please follow up with a question or comment and someone may be able to update it, or reply with newer information if you have it. - Customer Service
| Questions: Direct TV Customer Service? Is anyone else having problems with getting the $100 gift card they promise to give you when you sign up with their promotion? I was promised it within 90 days and still have not received it. So I call them today and get the run around for about an hour and then they finally tell me that they have not submitted the info yet and I should be receiving it now within 10-14 business days... WTF?! and they have horrible horrible horrible!! customer service.. I think her name is Octavia? shes a B.. and so is Tanya.. if you get those agents ever request a different one, I work in a call center and I have never heard such horrible customer service like theirs.. they suck, i asked for compensation for the delay and shes like "you do not get any compensation!" I told her supervisor she wasnt that nice.. hes all "well I listened to the call and she did everything right!" Um wow.. try to at least reassure me that he will talk to her about it or something.. I told her well if I dont get compensation how about I cancel direct tv completely?! shes like I will get you to the disconnecting department.. UHMMM hello do you not want to keep me as a customer?! I think not.. I'm waiting for this gift card and I think I am going to cancel my services with them they suck.. let me know if you had similar experiences |
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