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'Article: The Importance of Audio Quality in Call Centers' Equipment

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Article: The Importance of Audio Quality in Call Centers

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Article: The Importance of Audio Quality in Call Centers

Thank author of this post/commentBackground Telephony is the main (and usually the only) communication channel between Call Centers and their customers. The efficiency and quality of the telephony interactions between a Call Center and its customers is a key factor to the Call Center’s business success. This efficiency and quality can be divided to two major categories: Information & Technology .

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