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How do I rectify this credit fraud situation? - Equipment
| How do I rectify this credit fraud situation? In February, my wallet was stolen and the thief fraudulently used a few of my credit cards. Luckily, most of it was determined to be fraud and I didn't have to pay for it. All except my Best Buy card...I filed a police report and of course canceled all my cards when I realized they were missing and that someone had been using them. This thief placed an online order at bestbuy.com using my card and had over $400 of stereo equipment delivered to an address over an hour away from my home (the address used is near the place I was at when I believe my card was stolen from my purse). Since my email address was written down inside my wallet the thief used my email address to place the online order, which is how I discovered he had used my card. I received emails from bestbuy.com with the name and address that the order was placed under and where it was delivered to. I provided all of these documents to the police, when filing the report. The thief expedited the shipping so by the time I found out about the fraud, the product had already been delivered to him, so I could not stop the package. I called Best Buy credit and explained the fraud to them, but unfortunately I was speaking to an Indian woman who was obviously outside of the country. I became very frustrated with her, as I wasn't sure she understood what I was trying to report. She stated that they would place my account in dispute and they would conduct an investigation that could take 2 months to complete and they would send me a letter when finished. Meanwhile, a detective was on the case and said the investigation came to a dead end because the delivery guy was unable to identify his suspect in a photo lineup. UPS provided the signature of the person who signed for the package, but it wasn't much help. Just last week (Now almost four months after the original fraudulent activity) I received a letter from Best Buy stating that their investigation is complete. They attached a copy of the proof that the product was delivered and stated that they |
| "Charge Back"
Why not report to your CREDIT CARD COMPANY that you did not authorize the transaction and did not receive the merchandise.They should issue a charge back. Have your CREDIT CARD COMPANY investigate not the store the thief purchased something from. |
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