Call Center Help Line Logo
Call Center Help Line forum Logo
Last update: 09/08/10 18:06
Call Center Help Line RSS Feed

'Questions: I gave harsh feedback regarding tech support was I wrong?' Software and Services Post your related message now.
All listings are the responsiblity of the posters; keep in mind, anyone can post anything!

, att tech support: Horse Dung vs AT&T Tech Support
us

• Home • Forum • Blog • Photos • Links • Connection •


Call Center Help Line Forum --> Read New Messages • Post New Message &bull Forum Tips • • FAQ •

(Login / Register)

Upload your advertisement

Interact
  • Tweet This
  • Facebook This
  • Photo Gallery
If you have any questions or comments, please post a new message or a follow up.
Related Resources
More: Software and Services

Questions: I gave harsh feedback regarding tech support was I wrong?
Software and Services to help your employees serve customers better
Software and Services to help your employees serve customers better

• Page 1 (Original Post) •

Laure from Springvale, Georgia - Sat Jul 3 10:15:00 2010

I prefer not to mention the company but I had some trouble connecting my netbook to my TV and trying to set a custom resolution, what ticked me off though was that it took 30 minutes to explain the problemn and when I got done I got interrogated as to why I would not buy the $40 optimization software for my notbook, I explained to the guy that I was broke and that I could not afford it untill pay day and to send me a link so that way I could buy it later if I wanted to. When I got to the manager I told them about the experience and I think I may have went overboard when I stated that the customer service was poor and that "I am not a fan of outsourced call centers" when the manager himself was probably worked at the same place. He said that he was "ashamed", and when he said that I thought I may have been a little bit to raw and too blunt and bit his head off in the process and later felt bad for the guy. Was I wrong for being brutally honest and speaking my mind?

Comment #1 Joe from Manila - Sun Jul 4 09:33:45 2010

"Calling for Tech Support"

I think if you call for tech support and the support person tries to sell you something... especially something not related to your problem... but anything at all... then a nuclear war would be an appropriate outcome!

Dig out the board of directors and contact each one personally with your opinion of how their company treated you. The best way to to get their home phone and address and call them at dinner hour and send then certified mail at home.


Tags: • tech support •
• Page 1 (Original Post) •
You are not logged in. It is recommeded that you post messages and comments with a Call Center Help Line profile. You will be protected from spam and have more features. Registration is quick and easy. You can also post as a casual user with the form below. As a casual user your IP address will be published! You must be a registered used to include a link.

REPLY to this message:

Questions: I gave harsh feedback regarding tech support was I wrong?; Software and Services

OR

Post a NEW MESSAGE

33

Please submit a new reply here. HTML is not allowed and you are encouraged to seperate your paragraphs with a double blank line for readablity. Please make sure your message is relevant to , Software and Services, and this message:

Questions: I gave harsh feedback regarding tech support was I wrong?; Software and Services
E-Mail:
Your email address is required. It will not be published.

Everything you enter below will be published. 

Name:            (required)

Title:           (required)

Message (do not enter emails or links or urls in the message!):
You must be registered and logged in to include a link with your message. Others will also be able to contact you without disclosing your email address.
Submit Reply. Please do not submit the same message more than once.


Have you added a link to us from your website? (9100):
  • <a href="http://forum.callcenterhelpline.com">Call Center Help Line</a>
  • <a href="http://forum.callcenterhelpline.com/Software_and_Services">Questions: I gave harsh feedback regarding tech support was I wrong?; Software and Services</a>
Questions: I gave harsh feedback regarding tech support was I wrong?; Software and Services Copyright (c) 2008-2010 GLR Sales LLC.
(iiztpzerzwuu)

Privacy & DMCA Policy -- Those who twitter us!
Software and Services 'Questions: I gave harsh feedback regarding tech support was I wrong?'