| Call Center Software Interactive Intelligence provides the most innovative contact center software (also known as call center software) and IP telephony products and services available. For the contact center, the enterprise and the remote and mobile workforce, our standards-based all-in-one IP platform unifies every aspect of business communications. For ACD routed multimedia interactions, feature-rich IP PBX functionality, screen and call recording, outbound dialing, voice and unified messaging, and more - we align your business communications into one powerful solution. From our call center software - including automatic call distribution (ACD), interactive voice response (IVR), speech recognition, remote agent support, supervisory monitoring, predictive dialing, call recording, reporting and more - to SIP-based enterprise IP telephony, enterprise messaging, voicemail replacement, and customer self-service, Interactive Intelligence offers a flexible, easy-to-manage technology alternative to proprietary, hardware-centric solutions. |
