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workers crying
Here is a great place for stressed out call center workers to let off steam
Here is a great place for stressed out call center workers to let off steam

• Page 1 (Original Post) •

eve (63.176.159.97) - Thu Jan 7 18:50:52 2010

What are the statistics on workers crying in the workplace? Does anyone know?

Comment #1 clintfoot from Arizona, Mesa (Contact Member) - Mon Jan 11 04:33:40 2010

"crying workers"

i don't know the exact number, but i'm sure it is pretty common, especially among female workers. the job can be really frustrating.

Comment #2 Jo Jo (63.176.159.35) - Mon Jan 11 07:59:25 2010

"Especially with the Wrong Objective"

I think it is especially true because the call centers often focus way too much on average handle time and not actually helping them. Ie: tell them SOMETHING and get off the line.

That leaves them unsatisfied and more angry the next time they call.

The corporate executive and the board need to go back and learn about the value of customer service and then develop a call center system based on true customer service and not bogus average call times.

Comment #3 clintfoot from Arizona, Mesa (Contact Member) - Thu Jan 14 07:50:48 2010

"re: "Especially with the Wrong Objective""

I totally agree. I have been in both sides of the fence: as someone who handles calls and as an irate customer. A frustrated customer (i.e. someone who doesn't get the help and solutions he needs) can be really hard to deal with and the call can get ugly. If call centers experience a lot of crying from agents, it is a clear measure that their customer service needs some improvement, because most of the crying can only mean one thing: really angry callers (and from my own experience, customers only really get angry when they have to make the call more than once). So customer service should try to solve a customer's problem the first time he calls.
• Page 1 (Original Post) •
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