AT&T Tech Support; Systems Issues
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AT&T Tech Support
This is to talk about how the CRM and other systems you use are lacking
This is to talk about how the CRM and other systems you use are lacking

• Page 1 (Original Post) •

Wilbur from India (Contact Member) -

What is the point of forcing customers to TELEPHONE a tech support call center for network issues when it could more effective (for AT&T and the Client) be done via a simple web interface that had a couple options, ie: IP address, circuit down, or circuit intermittent, and optionally a ping or traceroute.

Instead it seems one must fight with tech support on the phone to get them to accept that there is infact a problem. Even if a problem is detected automatically, you are emailed and told to call them if the electricity is on!

What a terrible system for everyone involved.

1) The customers will look for new service providers.

2) The call center employees with get frustrated with the angry customers

3) The shareholders will lose money because of the managements poor system

• Page 1 (Original Post) •
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